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KINEAMOLI LTD Return & Refund Policy

We accept returns of all full-price merchandise within 30 days of the order shipment date. To be eligible for a return, your item must be shipped back to us within 7 days of receiving return approval.

How to Request a Return
Please contact our customer service team in advance via phone or email to confirm your return and obtain the authorized warehouse address.

• Email: OliverWilliamPitkin@gmx.com

• Phone: +44 7587937386

Return Shipping Instructions

• International Customers (Outside the US): Please use an international courier to ship the return to our Hong Kong warehouse address.

• US Customers: Please use a local US courier to ship the return to our US warehouse address.

Authorized Return Addresses

• US Warehouse: 29865 Sharp Lane, Parma, Idaho USA 83660

• Hong Kong Warehouse: Hoi Cheung Industrial Building, 4號 Ho Tin St, Tuen Mun, Hong Kong, 999077 (5/F B)

After Your Return is Delivered
Please allow 2-3 business days for us to inspect and process your return. Once processed, you will receive an email notification confirming your refund. Please allow an additional 3-5 business days for the refund to appear on your original payment method.

Refund & Exchange Details

• Non-Quality Issues: If the original packaging seal has been broken or the product has been unsealed, a refund of 80% of the order value will be issued.

• Quality-Related Issues: For products with verified quality issues, a free replacement or a full refund will be provided.